introduction

  1. The website opticaonline.co.il (hereinafter: “the website”) serves as a marketing website for sunglasses and accessories.
  2. The use of the site is subject to the conditions detailed in these regulations and before performing any action on the site, the regulations must be read in full. The provisions of the regulations will apply to any use made by you of the website and to any order made through the website and/or the phone.
  3. Any use of the website, surfing the website, and/or leaving details of any kind on the website constitutes a statement by the customer that he has read the website regulations, understood it and expressed his agreement to what is stated therein.
  4. If you do not agree to the terms of the regulations as written and in their wording, you must immediately stop refraining from any action and/or use of the site.
  5. These regulations are written in the masculine language and are intended for all genders.
  6. Use of the site over the age of 18 only.

customer service

  1. For any question, problem, malfunction or inquiry regarding a product and/or order, you can contact the site’s customer service representatives on via email to the address support@opticonline.co.nz .
  2. The site’s customer service operates on Sunday-Thursday between the hours of 09:00 and 17:00. Customer service does not work on holiday eves and Israeli holidays.

Security and personal data

  1. When receiving the order details, the site operates using an SSL encrypted security protocol approved by the credit companies and allows data to be transferred to the company’s data processing computer.
  2. The user of the website knows and confirms that all the details he provided at the time of ordering on the website and/or details arising from his activity on the website, including information collected about the customer during browsing, will be stored in the website’s databases. The user authorizes the site to store such information and use it only within the site.
  3. The site will be entitled to send you an e-mail and/or an SMS message and contact you in writing or orally with any information regarding promotions on the site and/or new products and/or innovations on the site.
  4. If you do not want us to contact you as stated above, you will have to indicate this in the first publication or electronic mail that will be sent to you in the location designated for this purpose.
  5. . The website undertakes to take all measures at its disposal in order to protect the website and the customer details and the data in its possession.
  6. The website opticaonline.co.il is secured at a high level according to the rules and guidelines. The site undertakes to take all the accepted precautions available to it in order to protect the website and the customer details and the data in its possession. However, in cases beyond the control of the website and/or resulting from force majeure, the website will not be responsible for any damage of any kind, directly and/or indirectly caused to the customer and/or someone on his behalf, including in the event that information or data is lost or used unauthorized.

the purchase

  1. OpticOnline allows its customers a convenient, easy and safe purchase of its various products through the secure website.
  2. The purchase on the site is via credit card, Bit app, Apple Pay, or Google Pay. according to the customer’s choice. OpticOnline reserves the right to change and update the payment terms according to the changing market situation.
  3. The amount of the purchase as it appears before making the payment on the website is final and includes, among other things, shipping costs as received and a fee that varies from product to product, for the purpose of developing and maintaining the website and the service provided therein.
  4. A site operates as a marketer for e-commerce suppliers from abroad (hereinafter: “the product suppliers”), including HWL Export & Import Limited. Site provides marketing services only for product suppliers. Making any purchase on the website means that when the user places an order through the website, he is actually purchasing a product for himself from third parties, including financial obligations. All calculations will be for the user with the product suppliers, except for the return/exchange/cancellation services and clearing management for the product suppliers.  
  5. In order to place an order through the website, the customer must enter basic personal details such as: full name, phone, mobile phone, e-mail address, product delivery address, credit card number, ID card.
  1. It is necessary to carefully check that when ordering the details were entered accurately so that the order is processed as soon as possible.
  2. Providing the personal details as well as the customer’s credit information (if the customer chose to pay with a credit card) are a condition for completing the transaction.
  3. After the transaction is completed, a confirmation of the transaction will be sent to the email address entered to the customer ordering the product.
  4. Only receiving the transaction confirmation by email constitutes confirmation of receipt of the order.
  5. The customer will be billed for the cost of the product and the shipping cost, using the credit card, immediately after the operation.
  6. In the event that the credit company did not approve the transaction, the order is invalid and the customer must contact Optika Online’s customer service in order to arrange the method of payment.

Product and price policy

  1. OpticOnline sells sunglasses in various models.
  2. All online optics products on the site are new and packed in the manufacturer’s original packaging.
  3. OpticOnline may at any time add and/or subtract types of items, types of sizes, sunglasses models offered by it.
  4. Also, OpticOnline is entitled to change and update the various sales conditions according to the product suppliers, including the product price, payment methods, shipping methods, types of devices available in stock, etc., without any prior notice.
  5. In any case where there is a difference between the product the customer received and the product details listed on the website, the details written on the website are decisive.
  6. In the event that the product description on the website does not match the product received by the customer, the product description that appears on the website’s computers is decisive.
  7. The prices of the products on the website include shipping fees.
  8. In the event that a product offered on the site is out of stock and/or production and/or marketing has been discontinued by the manufacturer, the site reserves the right, at its sole discretion, not to supply it. In such a case, the client will be notified of the cancellation of the transaction, and that the client cannot sue and/or make claims against the site or anyone on its behalf.
  9. OpticOnline may cancel the orders of its customers who ordered through the website and/or over the phone, all or some of them in the event that it is not possible for the website to manage the website properly, deliver the products and stand behind its obligations as a result of malfunctions in the website’s computer and communication systems, in the event of sabotage of any kind, hostilities, force majeure, changes in tax rates, changes in customs rates, changes in the VAT rate, changes in levies applicable to products, changes in product regulations, delays in supplies following a strike, a security incident, etc.
  10. OpticOnline may cancel a specific order in any case of an error in the product description, price, delivery conditions, etc., while returning the full amount to the customer. In such a case, the customer will not have the right to sue and/or make claims against the site and on his behalf.

the supply of the products

  1. The site will arrange for the delivery of the product by the product suppliers to the customer to the address entered in the order details at the time of ordering within 5 – 18 business days depending on the delivery method chosen by the customer at the time of ordering.
  2. The product suppliers will deliver the products through a trucking company, and in the event that the delivery address is considered to be a security-restricted access area, the site will contact the product orderer for the purpose of coordinating a different delivery address or offering the option of self-collection, in such cases a delay in the delivery of the product will not be considered as any delay in the delivery of the product.
  3. In case the website is used by the courier service, the delivery of the products will be subject to the courier company’s product delivery policy.
  4. The products are delivered on business days only (Sunday to Thursday, not including Fridays, Saturdays, holiday eves and holidays).
  5. It will be clarified that the website will not be responsible for any delay and/or delay in delivery and/or non-delivery caused by force majeure and/or events beyond its control.

Product returns and cancellations

  1. Any purchaser on the opticaonline.co.il website will be entitled to cancel the transaction in accordance with the provisions of the Consumer Protection Law, 1981 and the regulations established thereunder.
  2. A condition for canceling an order regarding the purchased product is to return it in its original packaging without opening it without use and that the returned product is complete and clean and without breaks, cracks, tears and/or cuts and/or it contains a defect of any kind that prevents the sale of the product in its entirety to another customer. For the avoidance of doubt, if the product has been used and the packaging has been opened, the order cannot be cancelled.
  3. You can cancel the transaction you made before receiving the product within 24 hours. If 24 hours have passed, you must wait until you receive the product and you can return it according to the product return policy. 
  4. If the customer wishes to cancel his order after the product has been sent to him, he can do so by sending a message on the website and/or contacting OpticOnline via email, within 14 days of receiving the product and on the condition that the product is not opened and packed in our original packaging and on the condition that it meets all the conditions in section 42 of these regulations . 
  5. After returning the product, the website may charge the customer a cancellation fee at a rate not exceeding 5% of the transaction price, or NIS 100, whichever is lower, plus the initial shipping fees charged for delivering the product to the customer.
  6. Immediately upon receiving the shipment, the customer must check the product he ordered. If the customer received the product damaged, or different from the product he ordered, the customer may cancel the transaction within 14 days from the date of receipt of the product, by contacting customer service on email.
  7. The product returns and/or cancellations policy detailed above will only apply to products purchased through the website. The site will not handle the return of products purchased through another source.

Additional conditions

  1. OpticOnline reserves the right to change these regulations from time to time.
  2. In the event of a dispute concerning the purchase of a product on the website, for everything involved and arising from it, the exclusive place of jurisdiction will be in the Tel Aviv courts only.
  3. All intellectual property rights on this website are the exclusive property of OpticOnline and the product suppliers.
  4. You may not copy, reproduce, distribute, publish or use in any other way the contents appearing on the website unless consent has been given in advance and in writing on behalf of OpticOnline.
  5. The computer records of OpticOnline regarding the actions carried out through the site will be prima facie evidence of the correctness of the actions.

Contact information 

support@opticonline.co.nz