Cookie Consent:
Your privacy is protected when using opticonline.co.nz, which means that all customer information provided is treated as confidential.
No credit card details are stored nor do we share financial details with any third parties.
If you have any questions in relation to this policy or comments about the collection of your personal data in general, please contact support@opticonline.co.nz
Privacy Policy:
This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from www.opticonline.co.nz
Personal information we collect:
When you visit www.opticonline.co.nz , we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse www.opticonline.co.nz, we collect information about the individual web pages or products that you view, what websites or search terms referred you to www.opticonline.co.nz , and information about how you interact with the Site. We refer to this automatically-collected information as “Device Information”.
We collect Device Information using the following technologies:
– “Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org.
– “Log files” track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.
“Web beacons”, “tags”, and “pixels” are electronic files used to record information about how you use opticonline.co.nz
Additionally www.opticonline.co.nz collects personal information which is shared with Facebook in an effort to serve more relevant ads and improve our customer experience.
Collection of your personal data:
Opticonline collects your personal data when:
• you accept the use of cookies on our website
• when you create an account on our Website,
• when you submit an order without creating an account, and
• when you are in direct contact with opticonline, e.g. via email correspondence.
Companies that support our site and services. Our payment processors, who collect payment information (for example, bank account, credit or debit card information, billing address) to process your payment to fulfill your orders and provide you with products or services you have requested, in order to carry out with you our contract. When you visit our site, open or click on an email we send you, or interact with our services or advertisements, we or third parties we work with may collect certain information automatically using online tracking technologies such as pixels, web beacons, developer kits Software, Third Party Libraries and Cookies Any information we receive from third parties will be treated in accordance with this Privacy Policy.We are not responsible or liable for the accuracy of information provided to us by Third parties and we are not responsible for the policies or practices of any third party. For more information, see the Third Party Websites and Links section below. We use your personal information to provide you with the Services Your contract with you, including to process your payments, fulfill your orders, send you notifications related to your account, purchases, returns, exchanges or other transactions, to To create, maintain and otherwise manage your account, arrange for delivery, facilitate any returns and exchanges and allow you to post reviews. mail, and to show you advertisements for products or services. This may include using your personal information to better tailor the services and advertising on our website and other websites. Security and fraud prevention. We use your personal information to detect, investigate or take action regarding possible fraud, illegality or malicious activity. If you choose to use the Services and register an account, you are responsible for maintaining your account credentials. We strongly recommend that you do not share your username, password or other access information with anyone else. If you believe your account has been compromised, please contact us immediately. calling you We use your personal information to provide you with customer support and improve our services. It is in our legitimate interests to be responsive to you, provide you with effective services and maintain our business relationship with you. Cookies Like many websites, we use cookies on our website. We use cookies to operate and improve our website and services (including to remember your actions and preferences), run analytics and better understand the interaction between users with the services (for our legitimate interest to manage, improve and optimize the services). We may allow third parties and service providers to use cookies on our site to better tailor the services, products and advertising on our site and other sites. Most browsers automatically accept cookies by default, but you can choose to set your browser to remove or reject cookies through your browser controls. Please keep in mind that removing or blocking cookies may adversely affect your user experience and may cause some services, including certain features and general functionality, to work incorrectly or no longer be available. In addition, blocking cookies may not completely prevent how we share information with third parties such as our advertising partners.
How we disclose personal information In certain circumstances, we may disclose your personal information to third parties for legitimate purposes subject to this Privacy Policy. Such circumstances may include: with vendors or other third parties that perform services on our behalf (for example, IT management, payment processing, data analysis, customer support, cloud storage, fulfillment and shipping). with business and marketing partners, to provide services and advertise to you. Our business and marketing partners will use your information in accordance with their privacy notices. When you direct, request from us or otherwise consent to our disclosure of certain information to third parties, such as for product delivery or through your use of social media widgets or login integrations, with your consent. with our partners or otherwise in our corporate group, in our legitimate interests to run a successful business. In connection with a business transaction such as a merger or bankruptcy, comply with any relevant legal obligations (including responding to subpoenas, search warrants and similar requests), enforce any relevant terms of service and protect or defend the Services, our rights and the rights of our users or others. During the past 12 months, we have disclosed the following categories of personal information and sensitive personal information (indicated by *) about users for the purposes detailed above in the section “How we collect and use your personal information” and “How we disclose personal information”: Category Categories of Recipients Identifiers such as Basic contact information and certain order and account information Commercial information such as order information, shopping information and Internet customer support information or other similar network activity, such as provider usage data And third parties that perform services on our behalf (such as Internet service providers, payment processors, fulfillment partners, customer support partners and data analysis providers) business and marketing partners that bring customers (uplite) We do not use or disclose sensitive personal information for the purpose of inferring characteristics about you. The Services may allow you to post product reviews and other user-generated content. If you choose to submit User Generated Content to any public area on the Services, that Content will be public and accessible by anyone. We do not control who will have access to the information you choose to make available to others, and cannot guarantee that parties who have access to such information will respect or maintain your privacy. We are not responsible for the privacy or security of any information you make available to the public, or for the accuracy, use or misuse of information you disclose or receive from third parties. Third Party Websites and Links
Our website may provide links to websites or other online platforms operated by third parties. If you follow links to sites that are not affiliated with or controlled by us, you should review their privacy and security policies and other terms and conditions. We do not guarantee and are not responsible for the privacy or security of such websites, including the accuracy, completeness or reliability of the information found on these websites. Information you provide in public or semi-public places, including information you share on third-party social networking platforms may also be viewable by other users of the Services and/or users of third-party platforms without limitation regarding their use by us or by a third party. Our inclusion of such links does not, in itself, indicate any endorsement of the content on such platforms or their owners or operators, except as disclosed on the Services. Children’s Data The Services are not intended for use by children, and we do not knowingly collect personal information about children. If you are a parent or guardian of a child who has provided us with their personal information, you can contact us using the contact details below to request that it be deleted. As of the date of this Privacy Policy, we have no actual knowledge that we are “sharing” or “selling” (as these terms are defined in applicable law) personal information of persons under the age of 16. SECURING AND SAFEGUARDING YOUR INFORMATION Please note that no security measures are perfect or infallible. Penetrable, and we cannot guarantee “perfect security.” ” In addition, any information you send to us may not be secure in transit. We recommend that you do not use unsecured channels to transmit sensitive or confidential information to us. How long we keep your personal information depends on various factors, such as whether we need the information to maintain your account, provide the Services, comply with legal obligations, resolve disputes, or enforce other applicable contracts and policies. Your rights and choices Depending on where you live, you may have some or all of the rights listed below in relation to your personal information. However, these rights are not absolute, may only apply in certain circumstances, and in some cases we may decline your request as permitted by law. Right of access / to know. You may have the right to request access to personal information we hold about you, including details about the ways in which we use and share your information. Right to erasure. You may have the right to request that we delete personal information we hold about you. Right to correction. You may have the right to request that we correct inaccurate personal information we hold about you. The right of mobility. You may have the right to receive a copy of the personal information we hold about you and request that we transfer it to a third party, under certain circumstances and with certain exceptions. Restriction of processing: You may have the right to ask us to stop or restrict the processing of our personal information. Withdrawal of consent: Where we rely on consent to process your personal information, you may have the right to withdraw that consent. Appeal: You may have the right to appeal our decision if we refuse to process your request. You can do this by directly replying to our denial.
Managing Communication Preferences: We may send you promotional emails, and you may opt out of receiving them at any time by using the unsubscribe option displayed in our emails to you. If you opt out, we may still send you non-promotional emails, such as those relating to your account or orders you have placed. You may exercise any of these rights when indicated on our website or by contacting us using the contact details listed below. You for exercising any of these rights. We may need to collect information from you to verify your identity, such as your email address or account information, before we provide a substantive response to the request. In accordance with the applicable laws, you may appoint an authorized agent to submit requests on your behalf to exercise your rights. Before we accept such a request from an agent, we will require the agent to provide proof that you have authorized them to act on your behalf, and we may need you to verify your identity directly with us. We will respond to your request in a timely manner as required by applicable law. We use Shopify’s ad services such as Shopify Audiences to help personalize the advertising you see on third-party sites. To restrict Shopify merchants using these ad services from using your personal information for such services, visit https://privacy.shopify.com/en. Complaints If you have any complaints about how your personal information is processed, please contact us using the contact details listed below. If you are not satisfied with our response to your complaint, depending on where you live, you may have the right to appeal our decision by contacting us using the contact details set out below, or submit your complaint to your local data protection authority. International users Please note that we may transfer, store and process your personal information outside of the country in which you live, including the United States. Your personal information is also processed by staff and third party service providers and partners in these countries. If we transfer your personal information from Europe, we will rely on recognized transfer mechanisms such as the European Commission’s Standard Contractual Clauses, or any equivalent contracts issued by the relevant competent authority of the United Kingdom, as applicable, unless the data transfer is to a country determined to provide an adequate level of protection. Get in touch If you have questions about our privacy practices or this privacy policy, or if you wish to exercise one of the rights available to you, please send us an email to support@opticonline.co.nz.
